Support Center Frequently Asked Questions

All Frequently Asked Questions

With SignaSource you can increase brand awareness, acquisitions, conversions and retention all through leveraging your existing customers and contacts.
You can find statics on signature views and button clicks by logging into your dashboard. While we do provide these, we believe the value of our signatures are in their ability to generate interest and increase brand recognition.
Signatues are different than an advertisment which tries to push a product, a good signature subbtly promotes the brand and ties your other marketing efforts, like websites and social media, together.
Our signatures works with any email client that supports HTML email signatures.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We only use your information to provide you with a better experience. Visit our Privacy Policy Page to learn more.
Never. We believe in our product and won't lock you in an expensive contract.
Absolutley! Our software is easy to use and does not require any knowledge of HTML or CSS. Anyone can create and customize their signature right in the browser and have a beautiful signature in no time.
Yes we do. Our software is one of a kind and lets you build annimated email signatures without needing to know how to code.
If your button is bringing you to a page that tells you it has not been configured yet, this is telling you that your button link field is blank and needs to be corrected. Please login to your SignaSource account, customize your signature and click on that button under your signature. Be sure the "Link" field of each button is properly filled in to the webpage you want it to link recipients to.
Anytime you ADD, DELETE or RE-ARRANGE your buttons, your signature will need to be reinstalled in your email program in order to be displayed properly. If all of your buttons, links and information looks correct in your signature account, but do not look correct on your email, you should then reinstall your signature following your email instructions.
Once your design request has been submitted, one of our graphic designers will begin on the first proof for your review. We will contact you if we have questions about your design. You will receive an email notice when your design is ready for viewing. Once you have reviewed your custom template, you can approve it as is or submit it back for additional changes (please note you are only allowed 2 additional changes after the first proof is designed). Designs are generally ready within 1-3 business days, in the meantime you can continue to use our template selection of signatures. Once you approve your custom design, your information will transfer over from your existing signature to your new custom one automatically!
n order to link your button to your Facebook account, you need to find or create your username which will then provide your with a URL link address. Copy and paste that URL link address to the button you want linked to your Facebook account. To Find or Create your Facebook Username: 1) Login to your Facebook account. 2) Go to: http://www.facebook.com/username 3) If you already have a username link, it will be shown at the top of the page... copy and paste that link to your button link. 4) If no username is setup yet, you may choose a username that Facebook suggests, or create your own. Select "Check availability" to check for available usernames. If the desired username is available, click "Confirm" in order to confirm your choice. 5) Copy and paste the shown URL address to your button link address.
You may be using a corporate template in which the company does not allow changes to be made to the formatting of the template.
You will be able to change the icon from Facebook to another social media icon by clicking on the Style tab next to linking when you are adding the button or when you click Customize and then click on the button.
Please check to make sure you have added a destination for the button. From your dashboard, click "customize signature" then on your button. You can then add your destination under the "linking" tab.
You may be using a corporate template in which case the support center would need to assist you in changing your account.
Check to make sure you are not using plain text by clicking Compose, then at the bottom of the new message clicking on the arrow pointing down to the right of the trash can for "More Options". In the menu the opens, make sure there is not a check mark next to Plain text and if there is, click on it to remove it. Your signature does not need to be reinstalled, close the new message and click on Compose again and it should appear correctly.
Check to make sure you are not using plain text by clicking Compose, then at the bottom of the new message clicking on the arrow pointing down to the right of the trash can for "More Options". In the menu the opens, make sure there is not a check mark next to Plain text and if there is, click on it to remove it. Your signature does not need to be reinstalled, close the new message and click on Compose again and it should appear correctly.
The signature needs to be reinstalled using ctrl + a (for a pc) or cmd + a (for a mac) in the box under Method 1 to Select All and then ctrl + c (for a pc) or cmd + c (for a mac) to Copy the signature. Then paste into the Signature box in the gmail settings and click the Save Changes button at the bottom. Click the Compose button again and the entire signature should appear correctly.
This mail has two different views for settings. In the newer one you will need to copy the signature from the Method 1 box, then in the mail click the gear, click Options and then Email Signature under the Layout section. Paste the signature into the box and check the appropriate selection for including the signature to message and then Save. In the older version you will need to copy the signature from the Method 1 box, then in the mail, click the gear, then Settings, and then Formatting, Font, & Signature under the Writing Email section. In the Personal Signature box, change the drop down box to Edit in HTML BEFORE pasting the signature into the box and then Save.
This mail has two different views for settings and for both you will copy the signature from the Method 1 box. In the newer one you will click the gear and then Settings, Accounts, your email address and then scroll down to the Signature box. Paste the signature into the box and click Save. In the older version you will click the gear, Options, Writing Email, then Signature. Paste the signature into the box and type a "." below the signature and click Save.
Check to make sure you are not using plain text by clicking Compose, then at the bottom of the new message clicking on the arrows to the left of the trash can. They should be pointing to the left and have a long formatting bar showing. If they are pointing to the right and then formatting bar is not showing, click on the arrows to switch the formatting and then start a new message and your signature should appear correctly.
Check to make sure you are not using plain text by clicking Compose, then at the bottom of the new message clicking on the arrows to the left of the trash can. They should be pointing to the left and have a long formatting bar showing. If they are pointing to the right and then formatting bar is not showing, click on the arrows to switch the formatting and then start a new message and your signature should appear correctly.
You are using older or not updated version of the Internet Explorer web browser and you will have to use different browser.
Unfortunately AOL has a message size limit. In order to fix this, you will have to remove 1 or more buttons and possibly the disclaimer line below the buttons in the Customize mode and then copy the signature again from the Method 1 box and try pasting into the AOL signature settings.
The signature needs to be reinstalled using ctrl + a (for a pc) or cmd + a (for a mac) in the box under Method 1 to Select All and then ctrl + c (for a pc) or cmd + c (for a mac) to Copy the signature and then paste into the Signature box.
Go back into the preferences and make sure the newly created signature has been added to mail account by dragging and dropping the name of the signature onto the mail accounts under All Signatures. Then if you want the signature to show up as a default, click on the mail account under All Signatures and then at the bottom of the box, click Choose Signature and select the name of the signature.
You will need to type a '.' below the signature where it is pasted in the settings.
You will need to copy again from Method 1 box with finger placed in blank space to the right instead of touching the signature.
Try doubling clicking/hold on 2nd click. It may also help to restart the phone and change the orientation of phone.
There is an app called Enhanced Email from google store that will work with the signature.
With SignaSource, we allow you to install your email signature on as many email addresses you would like and the signature will be the same on each email address. If you would like to use a different signature, you will first need to create a new signature by adding a user to your account.
This is generally because you are composing a new email message. Our signature button links are not clickable unless you have received the email with the signature attached. To properly test your button links, simply send yourself a test email message. Open the new message and try clicking on the button links and they should be functioning properly.
Seen most commonly with Gmail, Yahoo and AOL. Some email clients may not initially show your signature or button images when you are pasting your signature into the signature box. This is sometimes normal and you should continue with the installation as directed. After you are finished with the installation, compose a new message and your signature should show properly.
In order for your signature to display properly using Internet Explorer, you will need to enable Mixed Content in your browsers security settings. To enable the "Display Mixed Content" setting: 1) Select the "Tools" Menu 2) Select "Internet Options" 3) Click on the "Security" Tab 4) Click on the "Custom Level" Button 5) Scroll down to the "Miscellaneous" section and modify the area highlighted in the image shown to the right to "ENABLED" 6) Click "Ok" and accept the changes.
Some email clients may not show the signature animation when you are composing your email message. This is common when you are composing, but if you or your recipient receive the email, the animation will work properly. To test and make sure your animated signatue is working properly, simply email yourself a test email. Open the new message you just sent yourself, and your animation should be showing.
Yes, just edit over the name, title, etc of the old employee to the new employees info and save. Then have the new employee install it into their email program.
First check top of account page to see if you are already using the number of signatures that you have. If not, click the Add Signature button. If you are using the number of signatures available to your account and still need more, go to Account Information section of your account and click the upgrade button in the Subscription section in order to add additional signatures to your account. If you are using 1 of 1 signatures and can't add any in the subscription section you may be using a corporate account in which case you are not allowed to add additional signatures to these accounts.
You will not be able to remove the first signature in your account although you can change the template to another one and set up a completely different signature by clicking the Customize button and then Change Design.

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